Introduction
This Refund Policy explains when you may receive a refund for an eBook bought from Steph Style Library.
Steph Style Library is operated by STEPH CLOTHING LTD. Company type: LTD. Legal address: 30 Dorothy Avenue, Melton Mowbray, England LE13 0LB, UK. Company number: 17565952. Support email: help@stephstylelibrary.com.
Digital content and your right to cancel
eBooks are digital content supplied immediately after purchase. By completing your order and downloading or accessing the eBook, you agree that the supply begins straight away and, where the law allows, you lose your right to cancel once the download has started.
This does not affect your statutory rights if the eBook is faulty, not as described or not fit for purpose.
When we will refund
We will provide a refund, or a replacement file if you prefer, in these cases: the file is corrupted or cannot be opened and we cannot fix it; the eBook is materially different from its description; you were charged more than once for the same order; or the eBook was not delivered despite our efforts to resolve it.
When we cannot refund
We are generally unable to refund an eBook that has been downloaded and works as described, for example if you changed your mind, bought it by mistake or already have a copy.
How to request a refund
Email help@stephstylelibrary.com with your order number, the email address used at purchase and a short description of the problem. Screenshots are helpful if the file does not open.
We aim to reply within a few working days.
How refunds are paid
Approved refunds are returned to the original payment method. The time it takes for the money to appear depends on your bank or payment provider.