About this policy
This Digital Delivery Policy explains how eBooks purchased from Steph Style Library are delivered to you. Steph Style Library sells eBooks only, and every product is provided as a digital download.
Steph Style Library is operated by STEPH CLOTHING LTD. Company type: LTD. Legal address: 30 Dorothy Avenue, Melton Mowbray, England LE13 0LB, UK. Company number: 17565952. Support email: help@stephstylelibrary.com.
How you receive your eBook
After your payment has been confirmed, Steph Style Library sends a download link to the email address you provided at checkout. The link is also shown on the order confirmation page.
Delivery is normally completed within a few minutes of payment confirmation. In some cases, such as payment verification checks, it may take longer.
Formats and device compatibility
eBooks are provided in the file format stated on the product page. You are responsible for making sure your device or reading application can open that format before you buy.
We recommend saving a copy of your eBook file in a safe place once you have downloaded it.
Download links and access
Download links are personal to you and must not be shared. Links may expire after a set period or number of downloads. If your link no longer works, contact us and we will provide a new one where appropriate.
If you do not receive your email, please check your spam or junk folder first. If it is not there, write to help@stephstylelibrary.com with your order details and Steph Style Library will resolve the issue.
Problems with delivery
If your file is corrupted, incomplete or cannot be opened, contact help@stephstylelibrary.com. Steph Style Library will provide a working copy or help you find a solution as quickly as possible.